oqqee Terms & Conditions — Please Read Before Using This Platform
These Terms & Conditions govern your use of the oqqee platform. By registering an account or placing a bet, you confirm that you have read and accepted these terms in full.
1. Introduction and Acceptance
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and oqqee ("Platform", "we", "us", "our") governing your access to and use of the oqqee website, mobile interface, sports betting services, casino products, and any related features or content (collectively, the "Services"). By accessing the Services, creating an account, making a deposit, or placing any wager, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, along with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.
If you do not agree with any part of these Terms, you must not access or use the Services. Continued use of oqqee following any update to these Terms constitutes acceptance of the revised version. It is your responsibility to review these Terms periodically. These Terms are governed by applicable law and are intended to protect both the rights of Players and the integrity of the platform.
2. Eligibility and Age Requirements
Access to and use of the oqqee platform is restricted to individuals who satisfy all of the following eligibility criteria. oqqee reserves the right to request documentary evidence of eligibility at any stage of the account lifecycle and to suspend or close accounts where eligibility cannot be confirmed.
- You must be at least 21 years of age. oqqee strictly enforces this minimum age requirement. Providing false date-of-birth information during registration is a material breach of these Terms and will result in immediate account closure and forfeiture of any associated balance.
- You must register and use only one account on oqqee. Duplicate accounts are prohibited. Where multiple accounts are detected under the same identity, device, IP address, or payment method, oqqee reserves the right to close all associated accounts and retain any winnings pending investigation.
- You must provide accurate, current, and complete information during registration and must update your account details promptly if any information changes. oqqee may verify the information you provide through third-party identity verification services.
- You must not be accessing the Services from a jurisdiction where online betting or casino gaming is expressly prohibited by applicable law. It is your sole responsibility to determine whether accessing oqqee is lawful in your jurisdiction before registering.
- You must not be acting on behalf of another person or entity when registering or operating an account on oqqee. Account sharing, proxy betting, or any arrangement whereby a third party controls your account is prohibited.
3. Account Registration and Security
To access the full range of oqqee Services, you must create a registered account by completing the registration process accurately and in full. The following terms apply to the registration and ongoing management of your oqqee account.
- You are responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your credentials with any third party. Any activity conducted through your account, whether authorised by you or not, remains your responsibility unless you have promptly reported unauthorised access to oqqee support.
- You must notify oqqee immediately if you become aware of any unauthorised access to your account or any security breach affecting your login credentials. oqqee will not be liable for losses resulting from unauthorised account use where you failed to notify us promptly.
- oqqee may, at its discretion, require you to complete identity verification (KYC) before processing withdrawals or when triggered by account activity patterns. KYC documentation typically includes a government-issued photo ID and proof of address. Accounts where KYC cannot be completed satisfactorily may be restricted or closed.
- Your oqqee account is personal to you and may not be transferred, sold, or assigned to any other party under any circumstances. Any attempt to transfer account ownership is void and constitutes a breach of these Terms.
- oqqee uses SSL encryption across all pages and transactions. However, you acknowledge that no internet transmission is entirely secure and that you access the Services at your own risk with respect to network-level interception events beyond oqqee's control.
oqqee reserves the right to close any account that has been inactive for a period exceeding 12 consecutive months, provided that reasonable prior notice is given to the registered contact email or phone number associated with that account. Any remaining balance at the time of closure for inactivity will be returned to the Player via the same deposit method used last, subject to standard withdrawal processing and identity verification requirements.
4. Deposits, Withdrawals, and Payments
oqqee accepts deposits and processes withdrawals through the payment methods listed on the platform at the time of the transaction. Accepted methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard, subject to availability. The following terms govern all financial transactions on oqqee.
- All deposits to oqqee must originate from a payment method registered in your own name. Third-party deposits — payments made from an account or wallet held by someone other than the registered Player — are strictly prohibited and constitute grounds for account suspension.
- Deposits are generally credited to your oqqee account within the timeframes stated for each payment method. Mobile wallet methods (bKash, Nagad, Rocket, Upay) typically credit within 3 minutes. oqqee is not responsible for delays caused by payment processors, mobile network outages, or banking system downtime outside oqqee's direct control.
- Withdrawal requests are subject to identity verification. oqqee reserves the right to require KYC documentation before processing any withdrawal. Withdrawals will be processed to the same payment method used for the most recent qualifying deposit, where technically possible. If the original deposit method is no longer active, oqqee may request an alternative verified method.
- Minimum and maximum deposit and withdrawal amounts apply and are published on the oqqee platform. These thresholds may vary by payment method. oqqee reserves the right to amend deposit and withdrawal limits at any time with reasonable notice.
- All transactions on oqqee are denominated in Bangladeshi Taka (BDT). Currency conversion fees or exchange rate losses incurred when funding an account from a non-BDT source are the sole responsibility of the Player. oqqee does not apply additional currency conversion charges on its end for BDT-denominated transactions.
5. Bonuses, Promotions, and Wagering Requirements
oqqee offers bonuses and promotions to eligible registered players from time to time. All bonuses are subject to specific terms, including wagering requirements, minimum odds restrictions, eligible game restrictions, expiry periods, and maximum withdrawal limits. Players are required to read and understand the specific terms of each promotion before participating.
- Bonus funds are separate from real-money funds in your oqqee account. Real-money funds are used first in all wagering activity unless a specific promotion states otherwise. Bonus funds become withdrawable only after the applicable wagering requirement has been fully met within the stated expiry period.
- A wagering requirement specifies the number of times a bonus amount (and in some cases the associated deposit) must be wagered in qualifying bets or games before withdrawal is permitted. For example, a ৳1,000 bonus with a 10x wagering requirement means ৳10,000 in qualifying wagers must be completed before the bonus converts to withdrawable funds.
- Bonus promotions are intended for recreational use by genuine players. oqqee reserves the right to withhold bonus payments and associated winnings where it determines that a player has abused the bonus system, including but not limited to: creating multiple accounts to claim the same bonus, using automated betting patterns, or hedging bets across multiple platforms.
- Welcome bonuses on oqqee are available to new Players only and may be claimed once per household, device, and IP address. Any attempt to claim the welcome bonus a second time using a duplicate account constitutes fraudulent conduct and will result in account closure.
- oqqee reserves the right to withdraw, modify, or cancel any promotion at any time. Where a promotion is withdrawn after a Player has already opted in and fulfilled part of the wagering requirement, oqqee will honour a pro-rated portion of the bonus or return any qualifying real-money deposit to the Player's account balance.
Free spins awarded as part of a promotion are valid only on the specified slot titles for the duration stated. Winnings from free spins are subject to the wagering requirement applicable to that promotion before they may be withdrawn. Free spin winnings that remain unconverted at expiry are forfeited without compensation.
6. Betting and Wagering Rules
All bets placed on oqqee are subject to the specific rules applicable to the relevant market or game. In the event of ambiguity between general Terms and game-specific rules, game-specific rules take precedence for that game type. The following general betting rules apply across all oqqee sportsbook markets.
- Once a bet is confirmed and accepted by oqqee, it cannot be cancelled or amended by the Player except where oqqee expressly offers a cash-out feature for that market and the Player exercises that feature before the relevant event concludes. The availability of cash-out is not guaranteed and may be suspended during live events at oqqee's discretion.
- Where an event is abandoned, postponed, or cancelled after betting markets have opened, oqqee will settle affected bets in accordance with its event settlement rules as published on the platform. For cricket markets, oqqee follows standard DLS method outcomes where applicable for weather-affected matches.
- oqqee reserves the right to void any bet where a pricing error has occurred, where a market has been offered in error, or where oqqee has reasonable grounds to believe that the bet was placed with knowledge of a pricing error or irregularity. In such cases, the original stake will be returned to the Player's account.
- Maximum payout limits apply per event, per day, and per account. These limits are published on the oqqee platform and may be updated from time to time. oqqee will not be liable for any winnings in excess of applicable payout limits, regardless of the odds at which a bet was accepted.
7. Prohibited Conduct
The following conduct is strictly prohibited on oqqee. Any Player found to have engaged in prohibited conduct is subject to immediate account suspension, permanent closure, forfeiture of balance and winnings, and may be reported to relevant authorities where applicable.
- Fraud, money laundering, or any attempt to use oqqee for financial crimes. oqqee maintains Anti-Money Laundering (AML) compliance procedures and will report suspicious transaction activity to appropriate authorities as required by applicable regulations.
- Colluding with other Players to manipulate the outcome of any game or betting market, or coordinating wagering activity across accounts to exploit bonus offers in a manner inconsistent with genuine recreational play.
- Using automated software, bots, scripts, or any technological tool to place bets, interact with games, or access the Services in a manner not intended for human users. This includes the use of arbitrage software designed to exploit pricing discrepancies across platforms.
- Providing false, misleading, or fraudulent information during registration, KYC verification, or at any other point during the account lifecycle. This includes but is not limited to false date-of-birth declarations, use of another person's identity documents, and fabricated proof-of-address documents.
- Any conduct that oqqee reasonably determines to constitute an attempt to gain an unfair advantage over the platform, other Players, or third-party game providers — including but not limited to exploiting software bugs, glitches, or undisclosed game vulnerabilities.
8. Account Suspension and Closure
oqqee may suspend or permanently close a Player account in the circumstances set out below. Where suspension or closure results from Player-initiated responsible gaming measures such as self-exclusion, the process is governed by the Responsible Gaming Policy rather than this section.
- Breach of these Terms and Conditions, including eligibility violations, duplicate account creation, fraudulent conduct, or misuse of the bonus system.
- Failure to complete KYC verification within the timeframe specified by oqqee following a formal request. Accounts that remain unverified beyond the stated deadline may be restricted to withdrawal-only mode or closed at oqqee's discretion.
- oqqee may close an account at its discretion for any reason by providing reasonable prior notice to the Player's registered contact details. In such cases, any verified balance will be returned to the Player via the last used payment method, subject to standard processing times and KYC requirements.
- A Player may request voluntary account closure at any time by contacting oqqee support using the contact details published on this platform. Voluntary closure requests will be processed within a reasonable period. Any active bonus funds at the time of voluntary closure are forfeited; real-money balances will be returned subject to standard withdrawal requirements.
9. Intellectual Property
All content on the oqqee platform, including but not limited to the brand name, logo, website design, graphics, text, software interface, game presentation layers, promotional materials, and any other original works of authorship, is the exclusive intellectual property of oqqee or its licensed third-party providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the oqqee platform for personal, non-commercial recreational purposes only. You may not copy, reproduce, scrape, redistribute, reverse-engineer, or commercially exploit any part of the oqqee platform without the prior written consent of oqqee. Unauthorised use of oqqee intellectual property may result in account closure and legal action.
10. Limitation of Liability
To the fullest extent permitted by applicable law, oqqee's total liability to any Player arising from or in connection with these Terms or the Services — whether in contract, tort (including negligence), or otherwise — shall not exceed the total amount deposited by that Player in the 12-month period immediately preceding the event giving rise to the claim. The following specific limitations also apply.
- oqqee is not liable for any loss of profits, loss of opportunity, indirect or consequential losses, or losses arising from technical failures, server outages, or interruptions to the Services that are beyond oqqee's reasonable control, including but not limited to telecommunications network failures, power outages, or third-party payment processor downtime.
- oqqee provides its Services on an "as is" and "as available" basis. While oqqee takes commercially reasonable steps to maintain platform uptime and reliability, it does not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components.
- Nothing in these Terms excludes or limits liability for death or personal injury caused by oqqee's proven gross negligence, or for any liability that cannot be excluded or limited by applicable law. These Terms do not affect your statutory rights as a consumer.
11. Responsible Gaming
oqqee is committed to promoting responsible gaming practices. All registered Players have access to responsible gaming tools including deposit limits, session time limits, loss limits, and self-exclusion options via their account settings. These tools are designed to help Players maintain control of their betting and casino activity and are available at no cost. Players are encouraged to use these tools proactively rather than reactively.
oqqee operates on a strict 21+ age policy. We do not knowingly allow underage individuals to register or use the Services. Any account found to belong to an individual under the age of 21 will be closed immediately, all associated transactions voided, and any deposited funds returned to the original payment source. For detailed responsible gaming guidance, please review our dedicated Responsible Gaming page.
12. Privacy and Data Protection
oqqee collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering an account, you consent to the collection, processing, and storage of your personal data as described in the Privacy Policy. Personal data collected by oqqee is used solely for the purposes of account management, identity verification, payment processing, fraud prevention, AML compliance, and improving the Services. oqqee does not sell personal data to third parties. For full details of how your data is handled, please review the Privacy Policy available on this platform.
13. Amendments to These Terms
oqqee reserves the right to amend, update, or replace these Terms at any time. Where amendments are material — meaning they affect Player rights, bonus terms, payment rules, or eligibility criteria in a substantive way — oqqee will provide reasonable prior notice via the registered email address or an on-platform notification before the amended Terms take effect. Continued use of the Services after the effective date of any amendment constitutes acceptance of the revised Terms.
Minor amendments — such as corrections to typographical errors, clarifications that do not alter the meaning of any clause, or updates to contact details — may be made without prior notice. The current version of the Terms is always the version published on this page and is dated accordingly. Players are encouraged to review these Terms periodically.
14. Governing Law and Disputes
These Terms and any dispute, claim, or matter arising out of or in connection with them or their subject matter or formation shall be interpreted and governed by applicable law. Any disputes between a Player and oqqee that cannot be resolved informally through oqqee's customer support channel should be submitted in writing to oqqee using the contact details published on this platform. oqqee will acknowledge receipt of a written dispute within 5 business days (Bangladesh Standard Time, UTC+6) and will endeavour to resolve it within 30 business days. Where a dispute cannot be resolved through the internal process, the parties may pursue resolution through applicable legal channels.
Key Terms at a Glance
A plain-English summary of the most important points in these Terms. This summary is for convenience only — the full Terms above remain the binding document.
Have Questions About These Terms?
Our FAQ covers common questions about accounts, deposits, bonuses, and gameplay. For responsible gaming guidance, visit the dedicated page.