oqqee Privacy Policy — How We Handle Your Data

1. Introduction

oqqee ("we", "us", "our", "the Platform") is committed to protecting the privacy of every player who uses our sports betting and casino services. This Privacy Policy describes how oqqee collects, processes, stores, and shares personal data in connection with the operation of the oqqee website and mobile platform, and explains the rights available to you as a data subject. This Policy forms part of oqqee's Terms and Conditions and should be read alongside them.

By accessing the oqqee platform, creating an account, making a deposit, or placing a wager, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the oqqee Services. This Policy applies to all personal data collected through the oqqee website, any mobile-optimised version of the platform, and through communications between you and our customer support team.

3. How We Use Your Information

oqqee uses the personal data it collects for the following purposes. All processing is carried out on a lawful basis as described in the next section of this Policy.

• Account creation and management: to register your account, verify your identity, maintain your account profile, process login authentication, and communicate with you about account status, security alerts, and service updates.
• Payment processing: to process your deposit and withdrawal transactions, reconcile account balances, verify that payment methods are registered in your name, and comply with payment provider requirements.
• Regulatory compliance and fraud prevention: to fulfil our Anti-Money Laundering (AML) obligations, perform Know Your Customer (KYC) checks, detect and investigate suspicious transaction patterns, prevent duplicate account creation, and report to relevant regulatory or law enforcement authorities where required by applicable law.
• Platform operation and improvement: to monitor platform performance, diagnose technical issues, analyse usage patterns to improve the user experience, test new features, and maintain the security and integrity of the Services.
• Responsible gaming: to monitor player activity for signs of problem gambling behaviour, enforce deposit limits and self-exclusion measures applied by the player, and proactively reach out where account patterns indicate a player may benefit from responsible gaming support.
• Marketing and promotions: to send you information about oqqee promotions, bonuses, and relevant product updates where you have opted in to receive such communications. You may withdraw your marketing consent at any time by contacting oqqee support using the contact details published on this platform. Withdrawal of marketing consent does not affect the processing of your data for account management or compliance purposes.

5. Sharing Your Information

oqqee does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

• Payment service providers: bKash, Nagad, Rocket, Upay, and card payment processors receive the minimum necessary transaction data to process your deposits and withdrawals. These providers operate under their own privacy policies and oqqee is not responsible for their data handling practices beyond the data shared in connection with oqqee transactions.
• Identity verification providers: third-party KYC verification services receive the identity documents you submit for the purpose of verifying your identity and age in accordance with our AML compliance obligations. These providers are contractually bound to process the data solely for verification purposes and to maintain appropriate security standards.
• Game technology providers: third-party game studios (including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, NetEnt, Microgaming, and others) may receive session data and game interaction data necessary to deliver live dealer and RNG game experiences. This data sharing is governed by data processing agreements between oqqee and each provider.
• Regulatory and law enforcement authorities: where required by applicable law, regulation, or a valid legal order, oqqee will disclose personal data to relevant regulatory bodies, law enforcement agencies, or courts. oqqee will take reasonable steps to notify you of any such disclosure unless prohibited by law or court order from doing so.

7. Data Retention

oqqee retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulation. The following retention periods apply as a general guide: account registration data is retained for the lifetime of your account plus a minimum of 5 years following account closure; KYC and identity verification documents are retained for a minimum of 5 years from the date of collection or from the date of the last transaction, whichever is later, in accordance with AML regulatory requirements; transaction and payment records are retained for a minimum of 5 years following the relevant transaction date; customer support correspondence is retained for 3 years from the date of the last communication.

When personal data is no longer required for its original purpose and no legal obligation requires its continued retention, oqqee securely deletes or anonymises the data. Anonymised data — from which no individual can reasonably be identified — may be retained indefinitely for statistical and analytical purposes without further restriction.

9. Your Privacy Rights

As a data subject, you have the following rights in relation to the personal data oqqee holds about you. To exercise any of these rights, please contact oqqee support using the plain-text email address published on this platform. oqqee will respond to rights requests within a reasonable timeframe, typically within 30 calendar days of receipt.

• Right of access: you have the right to request a copy of the personal data oqqee holds about you, along with information about how it is being processed and the legal basis for that processing.
• Right to rectification: if you believe that any personal data oqqee holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: in certain circumstances, you have the right to request that oqqee delete personal data it holds about you. This right is subject to exceptions where oqqee is required to retain data to comply with a legal obligation, to exercise or defend legal claims, or where processing is necessary for other legitimate purposes that override your erasure request.
• Right to restrict processing: you have the right to request that oqqee restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing pending verification of whether oqqee's legitimate interests override yours.
• Right to data portability: where oqqee processes your personal data on the basis of your consent or contractual necessity, and the processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: you have the right to object to the processing of your personal data where oqqee relies on legitimate interests as the legal basis. You also have the right to object at any time to the processing of your personal data for direct marketing purposes, including profiling related to direct marketing.

oqqee will not charge a fee for handling rights requests in standard circumstances. Where a request is manifestly unfounded or excessive — in particular because of its repetitive character — oqqee may charge a reasonable administrative fee or refuse to act on the request, and will explain the reasons for that decision in writing.

11. International Data Transfers

oqqee operates primarily for Bangladesh-based players. Some of our third-party service providers — including game technology providers and identity verification services — may process personal data on servers located outside of Bangladesh. Where personal data is transferred to a country that does not provide an equivalent level of data protection, oqqee takes appropriate safeguards to ensure that the transfer is lawful and that your data remains protected to a standard consistent with this Policy. These safeguards may include contractual clauses requiring the recipient to apply equivalent data protection standards, or reliance on the recipient's adherence to internationally recognised data security frameworks. By using oqqee's Services, you acknowledge and consent to the transfer of your personal data to third-party processors in other countries where necessary for the provision of the Services.

13. Contact Us and Privacy Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a complaint about how oqqee has handled your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently. You can reach us using the email address below — please note this is a plain-text address and is not a clickable link.

oqqee will acknowledge receipt of a privacy complaint or rights request within 5 business days (Bangladesh Standard Time, UTC+6) and will endeavour to resolve it within 30 calendar days. Where a matter is complex or requires additional time, we will notify you of the expected resolution timeline. We take all privacy concerns seriously and are committed to resolving them fairly and in accordance with this Policy.